Account
Do I need to register sooner than placing an order?Positive, you do. You probably can browse our type merchandise with out registering. As quickly as you is likely to be ready to place an order, we’re going to speedy you to log in or register with us.
How do I register?Click on on “Examine in” on the excessive correct nook of our website online. You probably can register with Fb, Google+, or your e-mail account.
What if I overlook my login password?Click on on the “forgot password” on the login internet web page, fill in your registered e-mail then we’ll ship a model new password to your registered e-mail.
How can I alter my account password?You probably can change your password after you log in to your account.
How do I unsubscribe out of your e-mail publication?You probably can click on on “Unsubscribe” on the best correct nook of every obtained publication e-mail.
Merchandise
How can I choose the size?We recommend you use the “Dimension Info “ to raised resolve your greatest dimension because of sizing varies between our devices.”Dimension Info” with detailed product measurements is included on each product internet web page. As a phrase, these are measurements for the merchandise itself. You probably can study these measurements to associated objects you already private.
What’s free dimension/one-size?Free dimension/one-size means there is only one dimension obtainable for the merchandise. Usually, a Medium dimension matches almost all of shoppers. For those who’re nonetheless unsure, please study the size info to see the measurements or click on on the size icon to see the actual measurements.
Can I take away merchandise from the shopping for cart?Positive, if the order simply is not positioned, you could take away the merchandise from the shopping for cart. Nonetheless after you could have positioned the order, you could’t delete any merchandise any additional.
What happens if my merchandise is out of stock?For our commonplace merchandise, it might exit of stock quickly. We’re going to proceed working with our suppliers to ensure the devices displaying on our web site will possible be obtainable to our shoppers.As quickly as your processing order merchandise is out of stock, we’re going to notify you by e-mail and you will choose to alternate one different merchandise or ask for refund.
Can you {{custom}} make the merchandise(s)?Sorry that we don’t current custom-made service for the time being. The devices are merely comparable as our website online displayed and comparable because the define on our website online.
Ordering & Value
Can I modify or cancel my order?As quickly as your order is positioned (sooner than value, in “Awaiting Value” standing), there might be an eight digit alphanumeric order amount. These orders cannot be altered. If any knowledge is inaccurate, you could ignore the mistaken order and create a model new one.While you finish the associated fee to your order, should you want to modify or cancel, you could ship a request to our buyer help representatives in your account at Contact Us internet web page for assist. For cancellation protection,please refer proper right here.
If I would like to alter knowledge (similar to shade, dimension, transport deal with, transport methodology) of a paid order, what can I do?We are going to solely change these knowledge for you if the order simply is not shipped out. As a result of this truth , please be additional cautious to place the order. If there are changes, contact us.
What secure value methods are accepted?We are going to solely course of value with paypal now.You may even make the associated fee by credit score rating and debit card by clicking “Pay with Debit or Credit score rating Card”, then fill throughout the required knowledge.
How do you secure my value knowledge?We do not course of any of your value knowledge. All value related points on JustFashionNow are handled by PayPal.
Why do I get a lot much less refund for the merchandise(s) sometimes?Please be well-known if there is a low value to your order,we’re going to refund you the amount with the low value, which implies we’re going to refund what you really paid for each merchandise.
Transport & Coping with
What nations do you ship to?Now we ship to over 10 nations, similar to United States, United Kingdom, Italy, Germany, France, Canada, Australia, United Arab Emirates and so forth. You will discover out the detailed nations throughout the drop-down itemizing of the Nation half everytime you edit Transport Sort out in your account.
Does JustFashionNow ship to various addresses?We’re solely able to ship to 1 deal with per order. We suggest that you just simply place a separate order for each trip spot, if you should ship your purchases to various addresses.
What provide corporations do you use?We solely use protected and revered provide corporations like UPS, FedEx, DHL,USPS, and plenty of others.
How loads is the transport fees?It should rely on weight and distance. And you may even see the exact fees when deciding on the transport methodology.BTW, any order over $99 can benefit from free transport in our website online now!
Is there any additional cost or tax?For lots of the nations, our shoppers do not should pay for importing fees, duties or VAT(Valued Further Tax). Nonetheless, for some restricted nations (significantly for some European nations similar to Germany, Italy,UK and Canada,and plenty of others.) might should pay duties or VAT in line with your nations’ levying tips.
Does UPS/DHL require a signature on provide?DHL requires signature of receiver, whereas UPS usually drops bundle at your yard/entrance door/porch when your are often not dwelling to acquire the bundle.
Do you ship to PO BOX and APO/FPO/AFP military deal with?We are going to solely ship to those addresses by Postal Service (about 10-20 enterprise days for provide). For those who want to receive the merchandise(s) by Particular transport(about 5-10 enterprise days), please current a bodily deal with.
How briskly can I depend on my order?Complete time is 3-5 enterprise days of creating prepared each order plus 2 to 5 enterprise days of Particular Transport, 7-12 enterprise days of Postal Expedited,or 10-20 enterprise days of Postal Sercice.
How can I observe my order?You could use the monitoring amount in your transport notification e-mail to hint your order. You may even uncover the monitoring knowledge on My Orders internet web page of our website online.
Coupons & Reductions
How can I exploit the coupon ?For every order, likelihood is you may apply only one obtainable coupon. You would possibly always go to “You”—“My Coupon” to look at all your coupons.It is easy to redeem,after together with to the shopping for cart and checkout, select one reliable and obtainable coupon code throughout the “Choose a Coupon “ area.You probably can see that when placing the order.
Do my coupons expire?Each coupon is reliable for a positive interval. Please phrase the reliable date of each coupon. You would possibly always study the reliable interval and standing of your coupons in “You”—“My Coupon” . Expired coupons will flip grey and cannot be used anymore.
Return & Alternate
What’s your return protection?On-line purchases (swimsuits & final sale excluded) made through JustFashionNow are reliable for alternate and return inside 30 days from the availability date.All return/alternate devices must be returned unworn, undamaged, unwashed and with all of the distinctive labels related in genuine packaging. You is likely to be welcome to make an alternate as long as it is in stock or alternatively get a refund. You probably can click on on Return to get additional particulars.
How can I return or alternate an order?Kindly please log in our website online to look at your account order(s). There is a “Return/Alternate” button in every specific order.It is best to click on on it and submit the Return/Alternate request, then you definately’ll get authorization and return deal with from us in 48 hours by e-mail. For additional particulars, please refer Returns.
How rapidly can I depend on my refund for return?We’re going to course of the refund inside each week after receiving your return bundle.FYI:It ought to take longer time (probably 1 to 2 weeks counting on which CC agency is ) to course of the refund for the monetary establishment in case your genuine value methodology is financial institution card.
Why did JustFashionNow fail to refund you sometimes?There are multiples causes that we fail to refund you in time.1) PayPal cases. While you had contacted PayPal to open a dispute or file a declare of your order, then the order transaction is being reviewed by PayPal which makes the funds not obtainable. As quickly because the case is closed, we’ll deal with to topic the refund to your account.2) Financial institution card chargeback. While you had requested your financial institution card agency to stop the associated fee sooner than contacting us, we’ll do nothing all through their investigation nevertheless wait until the case is closed.3) Financial institution card factors. Usually shoppers don’t use the distinctive financial institution card or have modified the cardboard, which may end up in refund failure. Nonetheless we’re going to ask to your PayPal account to ship the amount.4) Transaction overdue. While you ask for the refund exceed 180 days from the order value date, we must always ask our PayPal account supervisor to help topic the refund, which may set off about 1 week delay study to our common course of.Please do study your order and bundle contents fastidiously sooner than signing for the bundle.
If I receive a mistaken/damaged/defective merchandise, what should I do ?Contact us with picture(s) of the mistaken/damaged/defective merchandise along with your order NO. so as that we are going to study and take extra movement to resolve your downside.
What should I do if an merchandise is missing from my order?Usually, your order will possible be delivered in various packages. Please study your order particulars in your account.As quickly as the entire packages have been delivered nevertheless you is likely to be nonetheless missing devices, please contact our buyer help representatives at Contact Us internet web page and submit a request to us. Our buyer help representatives will allow you and get once more to you inside 24 hours.
What transport agency can I choose for return?Usually you need to use any transport supplier to ship the parcels once more to us . You is likely to be speculated to resolve on the cheaper methodology like postal transport, which is best and helpful for every of us .
Purchaser Assist
Sorry that we don’t current cellphone for the time being. While you run into any factors, be at liberty to drop us an e-mail or chat with us on-line.
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